Return-Refund Policy

# Return & Refund Policy – Enjoy Shop BD

**Effective Date:** [Add Date]

At Enjoy Shop BD, customer satisfaction is important to us. Since we primarily sell digital products, game top-ups, gift cards, and online services, our return and refund policy is designed accordingly.

## 1. Digital Products & Services

Due to the nature of digital products, all sales are generally final once the product, code, or service has been delivered successfully.

### Non-Refundable Items:

* Game top-ups
* Gift cards
* Subscription services
* Digital account upgrades
* Delivered activation codes

## 2. Refund Eligibility

Refunds may only be considered if:

* The product was not delivered
* Incorrect product/service was provided
* Payment was successful but order failed
* Technical issues occurred from our side

## 3. Refund Process

To request a refund:

* Contact our support team within 24 hours of purchase
* Provide order number and payment proof
* Explain the issue clearly

## 4. Refund Approval

Once reviewed:

* Approved refunds may take 3–7 business days
* Refunds will be sent through the original payment method or an agreed alternative

## 5. Order Cancellation

Orders may only be canceled before processing begins. Once a digital product is delivered, cancellation is not possible.

## 6. Fraud Prevention

We reserve the right to deny refunds if:

* Fraudulent activity is suspected
* Customer provides incorrect account details
* Abuse of refund policy occurs

## 7. Customer Responsibility

Customers are responsible for providing correct:

* User IDs
* Account details
* Product selections

Enjoy Shop BD is not responsible for errors caused by incorrect customer information.

## 8. Contact Support

For return or refund issues:

**Enjoy Shop BD**
Website: enjoyshopbd.com
Email: www.enjoyshopbd6295@gmail.com
Phone: +8801776533957

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By purchasing from Enjoy Shop BD, you agree to this Return & Refund Policy.